1. Set up your Conference Call

I want to set up a conference call, do I need to register, sign-up, etc. first?

To set up a conference call, all you need to do is enter your email address to receive your free PIN.

How long remains my PIN valid?

Your PIN doesn't expire.

If I request a PIN now, can I use it for example over a week or month?

You can request your PIN now to use it immediately or in the future.

I want to set up a conference call, do I need to let ConferenceCall.ca know?

No, you can set up a conference call anytime without letting us know.

How does ConferenceCall.ca know how many and which participants will join my conference call?

Our advanced conference call system matches your participants automatically by your PIN.

How many times can I use my PIN to set up a conference call?

You can use your PIN as many times as you want.

2. Invite your Participants

What is the maximum number of participants allowed?

You can host a conference call with up to 100 participants at any one time. If you need more participants we offer an event call service. Please contact us for more information.

Can my participants both use their landline and their mobile phone?

Yes, your participants can use their fixed and mobile phone to participate in your conference call. Please note that their mobile provider will add a surcharge per minute for calling an 0844-number.

If a Canadian participant is abroad, can they use their mobile phone to join the conference call?

Yes, share the international access number +44 33 3300 2520 or +44 33 3300 2520 to your Canadian participants when they're abroad with their mobile phone.

Can I set up an international conference call?

Yes, with our easy service your international participants can join your conference call as well! ConferenceCall.ca offers local dial-in numbers in 25 countries! If a participant’s country isn’t listed they can join your conference call by dialing our worldwide dial-in number: +44 33 3300 2520 or +44 33 3300 2520.

Do I need to dial the worldwide dial-in number when I organize an international conference call?

No. You can simply dial the Canadian dial-in number. Our system matches your participants automatically by your PIN.

Can participants use Skype or a similar service to join my conference call?

Yes. Please note that if a participant joins through VoIP it can impact audio quality.

3. Start your Conference Call

As a conference call leader, do I need to dial-in before my participants do?

No, our advanced conference call system matches your participants automatically by your PIN, even if you're delayed. Of course it's professional to be the first participant in the conference room to welcome your participants and eventually introduce them to each other.

What can I do when one or more participants are joining my conference call from a noisy environment?

Ask your participants to find a quiet place to reduce the background noise. If that’s not possible ask your participants to mute their own line by pressing # 6. Participants can unmute their own line by pressing # 6 again.

What can I do when there’s an echo on my conference call?

This usually occurs when one or more participants has set their phone to speakerphone or hands-free mode. Another common reason is that participants are joining your conference call from their car and using a Bluetooth hands-free kit. When the volume of a speaker is up too high the microphone picks up the sound signal and sends it back into the conference call.

Ask your participants to disable the speakerphone/hands-free mode or lower the volume. If that’s not possible ask your participants to mute their own line by pressing # 6. Participants can unmute their own line by pressing # 6 again.

Tip: If a conference phone (ie. Polycom) is being used in a conference room, ask the participant to pick up the handset.

How do I finish my conference call?

As soon the latest participant disconnects the conference call is finished. You don't need to do anything else!